The practice is registered with the Information Commissioner’s Office. We comply with the Data Protection Act 2018.

We manage requests for access to medical records according to the Act. Please contact the Practice Manager for further information.

Summary Care Record.

If you’re registered with a GP surgery you’ll have a Summary Care Record, unless you’ve chosen not to have one. It contains basic information including your allergies and medicines. It also includes any previous reactions you’ve had to medicine.

Having this information in one place makes it easier for healthcare staff to treat you in an emergency, or when the practice is closed.

Visit the NHS website for more information on how to access your health records.

GP2GP

GP2GP transfers electronic health records between a patient’s old and new practices. It is a direct, secure and quick way to send your medical records when you change GPs.

Find out more about GP2GP on the NHS Digital website

Your data matters to the NHS

Your health records contain a type of data called confidential patient information. This data can help with research and planning.

You can choose if you want to share your data. You can also choose for someone else, such as your children under 13.

Your choice will only apply to the health and care system in England. It will not apply to services you use in Scotland, Wales or Northern Ireland.

Visit the NHS website to find out how this data is used and how to opt out.

If you have a complaint about the practice, please contact reception, who will provide you with our complaints procedure and put you in contact with our Practice Manager where necessary.

Further information on complaints is available on the NHS website.

Disclaimer: NHS England requires that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Greenfield Medical Centre in financial year 2022, was approx. £72,000 before tax and national Insurance.

You have a right to privacy and we respect this.

We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment. This means those treating you can give you the best possible care. This information may be used for management and audit purposes. It is usually only available to, and used by, those involved in your care.

You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.

In the United Kingdom, patients registered with a General Practitioner (GP) practice under the National Health Service (NHS) have certain rights and responsibilities. These rights and responsibilities are outlined to ensure that patients receive appropriate and respectful healthcare. It’s important to note that healthcare policies and guidelines may be subject to change, and individuals should refer to the most recent information or consult with their GP practice for the latest details. responsibilities:

Rights of a Patient:

• Access to NHS Services:
  You have the right to access NHS services for necessary healthcare needs.
• Choice of GP:
  You have the right to choose your GP practice, and in some cases, the GP within that practice.
• Information and Communication:
  You have the right to be informed about your condition, treatment options, and any risks involved.
  You have the right to be treated with dignity and respect.
• Consent:
  You have the right to make decisions about your own treatment, including the right to refuse treatment.
• Confidentiality:
  Your medical information should be kept confidential, and you have the right to access your medical records.
• Complaints:
  You have the right to make a complaint if you are unhappy with the care or services provided.
• Free NHS Services:
  In most cases, NHS services are free at the point of use.
• Emergency Care:
  You have the right to receive emergency care when needed.

Responsibilities of a Patient:

• Registration:
  Provide accurate and up-to-date information when registering with a GP practice.
• Appointments:
  Attend appointments punctually and inform the practice if you cannot attend.
• Respect for Staff:
  Treat all healthcare staff with respect and courtesy.
• Medication Management:
  Take medications as prescribed and follow medical advice.
• Emergency Services:
  Use emergency services appropriately and responsibly.
• Informing the GP:
  Inform your GP of any changes in your health or medication.
• Feedback:
  Provide feedback to the practice, both positive and negative.
• Understanding Rights and Responsibilities:
  Be aware of your rights and responsibilities as a patient.

It’s crucial to keep in mind that the healthcare system is dynamic, and policies may change. Patients are encouraged to stay informed about their rights and responsibilities by consulting with their GP practice or checking official NHS guidelines regularly.

As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect.

Threatening, abusive or violent behaviour against our staff or patients is unacceptable.

If a patient is violent or abusive we will warn them to stop. If they continue, we may exercise our right to remove them from our list of patients. This may be immediately, if necessary.